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<link rel="stylesheet" type="text/css" href="/Public/Css/admin/ue.css"/> <div class="view video"> <link rel="stylesheet" type="text/css" href="/Public/Css/admin/ue.css"/><div id="ctl11_fwXmlTopContent1"><div id="ctl11_fwXmlTopContent1_ctl00"><div class="module callout gradient-orange"><h2>增強客戶價值意味著達到或超出其服務體驗和產品性能預期</h2></div></div></div><div id="ctl11_fwTxtMainContent1"><div id="ctl11_fwTxtMainContent1_ctl00"><img title="" style="width: 310px;" src="/Uploads/201505/554b5fc12a9a3.jpg" alt="389x252-challenges[1].jpg" class="right"/> <h2>挑戰</h2><br/> 為客戶提供高價值是所有成功企業的核心任務。服務在客戶體驗中發揮的作用至關重要，在產品售后生命周期里，它就是公司的化身。但成功管理跨全球安裝基礎的復雜服務生命周期是一項難度極高的挑戰（往往是由支離破碎的服務環境造成的）。如果現場服務、客戶聯絡中心、備件和保修等職能部門無法捕獲和共享重要的服務信息，則它們中的每一個都在經營中處于劣勢。這將使服務組織遭受解決問題效率低下、維修部件不可用、設備故障時間長和服務質量差等風險，使成功的客戶體驗一次又一次地籠罩在失敗的陰影之下。<hr/><img title="" style="width: 310px;" src="/Uploads/201505/554b5fcebcbdc.jpg" alt="389x252-impact[1].jpg" class="left"/> <h2>影響</h2><p>當服務或產品性能無法滿足客戶預期時，失望客戶的抱怨會立刻感染其他客戶及潛在客戶?？蛻魸M意度不高導致忠誠度低下，這不僅會影響企業的服務營收和利潤，還會損害企業的總體品牌形象和市場份額。</p><hr/><img title="" style="width: 310px;" src="/Uploads/201505/554b5fd827ea6.jpg" alt="389x252-whats-possible[1].jpg" class="right"/> <h2>您能夠做些什么</h2>通過單一產品和服務信息視圖（包括產品的既定用途和服務方法、首選部件的可用性和實時保修覆蓋范圍）連接服務網絡能夠在服務點實現更智能的決策，提高營造成功客戶體驗的幾率。對產品和服務績效的洞察可賦予組織規劃、交付和分析服務成果以實現持續改進的戰略能力?，F在，貴企業可超出客戶預期并交付客戶貨款所能得到的最高價值，將他們轉變為企業產品的忠實擁護者。<hr/><h2>過程改進機會</h2><p>成功的企業會通過革新下述一個或多個關鍵過程來加快服務改進速度：</p></div></div><div id="ctl11_fwXmlMainContent1"><div id="ctl11_fwXmlMainContent1_ctl00"><div class="module two-columns clearfix"><div class="left"><div class="content"><div class="box"><ul class="paragraph-spacing"><li>產品支持分析和規劃：充分利用產品設計數據，執行早期產品支持分析和反饋。根據預測的可靠性和以往的產品績效分析來持續優化建議的服務方案。</li><li>服務與部件信息的創建和管理：創建和管理一個值得信賴且時時更新的交互服務和部件信息源，該信息源代表著新的產品介紹和工程更新。</li><li>服務信息交付和現場知識管理：提供智能的服務和部件信息，結合協作式服務網絡的專業知識，優化服務的效率和效益。</li></ul></div></div></div><div class="right"><div class="content"><div class="box"><ul class="paragraph-spacing"><li>設備生命周期管理：提供領先競爭對手的服務建議，捕獲已執行的服務事件，跟蹤產品整個生命周期的維護設備配置，以優化可用性。</li><li>服務與部件的訂購和交付：根據服務網絡資源、安裝基礎的地理位置和設備績效歷史記錄優化服務的調度、執行和跟蹤。</li><li>性能分析和反饋：分析歷史產品和服務性能信息，以實現持續的產品改進和服務交付優化。</li></ul><br/> </div></div></div></div></div></div><p><br/></p><br><div id='page1' class='pages'> </div> </div> </div> <div class="view col-md-3 small_side" style='display:none'> </div> </div> <div class="clear"></div> <div class="view bottombar" style='display:none'> </div> </div> </div> </div>  <style type="text/css"> .pt10{padding-top:10px;} @media (max-width: 360px) { #weixin_s{clear:both;width:100% !important} } @media all and (min-width: 360px) and (max-width: 480px) { .pt10{padding-top:0px;} #weixin_s{clear:both;width:100% !important} } </style> <div class="bs-footer" role="contentinfo"> <div id="footer-top"> <div class="container"> <div class="row"> <div class="col-lg-1 col-md-2 col-sm-4 col-xs-6 "> <ul class="footer-links"> <h5 class=""> <a href="/aboutus">關于湃睿</a> </h5> <li><a 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